Transportation Coordinator / Dispatcher

Position overview

Turn trip requests into clear, workable schedules by matching timing, passenger needs, drivers, and suitable vehicles. This role contributes to the service team through accurate follow-through, respectful communication, and work that stays within the approved assignment.

Assigned non-emergency transport coordination.

Key duties & responsibilities

• Review assigned non-emergency trip inquiries
• Confirm route, timing, assistance needs, and suitable resources
• Coordinate approved driver availability
• Confirm arrangements before a trip is relied upon
• Escalate transport safety and scheduling concerns

Qualifications & experience

• Scheduling, dispatch, logistics, or customer coordination experience
• Ability to assess trip details without promising unsuitable transport
• Accurate recordkeeping, route planning, and service communication skills

Recruitment confirms the exact education, experience, credential, screening, and orientation requirements for the assignment. Professional credentials must remain current while performing duties that require them.

Professional standards

• Treat clients, families, coworkers, and facility teams with dignity and respect.
• Arrive on time, follow the approved assignment, and report absences or schedule changes promptly.
• Document completed work accurately and submit time records through the designated process.
• Protect confidential information and use approved communication and documentation channels.
• Report safety concerns, incidents, changes in need, or tasks outside your training to the assigned supervisor.
• Keep required credentials and training current; participate in renewal follow-up beginning 60 days before expiration.

Work environment & practical expectations

Company coordination office and approved dispatch arrangements. Follow site orientation, safety procedures, infection-prevention measures where applicable, and the designated escalation process. Record completed work using the approved system.

Discuss the physical activities of the assignment, including standing, travel, personal assistance, or passenger support where relevant. Perform transfers or assistance only with appropriate training and equipment; request help when needed. Essential duties and reasonable accommodations are discussed for the actual role.

Supervision & scope

Reports to: Operations Manager. Escalate tasks outside the assigned authority, qualification gaps, safety issues, and unresolved service concerns to this reporting contact.

This role does not independently authorize clinical assessment, treatment, or medication administration. Perform regulated tasks only if separately qualified, assigned, and authorized.

How to apply

Complete the online application with your contact details, experience, training, and availability. This role is selected automatically when you open the form. Recruitment will review your submission and explain the next steps.

Apply directly on this website. You will receive an on-screen reference after the email service accepts your application notification. Do not submit identification documents, patient information, or banking details.