Customer Service / Intake Coordinator

Position overview

Make the first contact helpful and organized by answering general questions, routing requests, and following up with customers. This role contributes to the service team through accurate follow-through, respectful communication, and work that stays within the approved assignment.

General inquiry and assigned service follow-up.

Key duties & responsibilities

• Respond to authorized general service inquiries
• Track requests, follow-up tasks, and contact preferences
• Route staffing, PAS, and transportation questions appropriately
• Use approved channels for sensitive information
• Escalate unresolved service concerns

Qualifications & experience

• Customer service, intake, reception, or related coordination experience
• Clear written and spoken communication and respectful customer care
• Ability to document general requests and use approved channels for private information

Recruitment confirms the exact education, experience, credential, screening, and orientation requirements for the assignment. Professional credentials must remain current while performing duties that require them.

Professional standards

• Treat clients, families, coworkers, and facility teams with dignity and respect.
• Arrive on time, follow the approved assignment, and report absences or schedule changes promptly.
• Document completed work accurately and submit time records through the designated process.
• Protect confidential information and use approved communication and documentation channels.
• Report safety concerns, incidents, changes in need, or tasks outside your training to the assigned supervisor.
• Keep required credentials and training current; participate in renewal follow-up beginning 60 days before expiration.

Work environment & practical expectations

Company service inquiries and customer support. Follow site orientation, safety procedures, infection-prevention measures where applicable, and the designated escalation process. Record completed work using the approved system.

The role involves organized communication, record review, computer-based coordination, and timely follow-up. Site visits or travel depend on the assignment. Discuss essential duties and reasonable accommodations with recruitment.

Supervision & scope

Reports to: Operations Manager or designated customer service supervisor. Escalate tasks outside the assigned authority, qualification gaps, safety issues, and unresolved service concerns to this reporting contact.

This role does not independently authorize clinical assessment, treatment, or medication administration. Perform regulated tasks only if separately qualified, assigned, and authorized.

How to apply

Send an initial career inquiry with your name, preferred city/state, general availability, and a brief summary of relevant experience. Recruitment will discuss the assignment and provide the approved process for any documents or required checks.

The button opens your email application. Do not include Social Security numbers, identification documents, private health information, or banking details in the initial email.